Cargo Manifest: Common Questions 7 CRATES
C-01My citizens keep starving. What am I doing wrong?
Food output changes with the seasons. Build up your stores during productive seasons so you have reserves for lean ones, and watch the food balance before the weather turns. If a harvest fails, buy grain from neighbouring islands early, before your stores run out.
C-02Why is my population unhappy or rebelling?
High tax rates bring in money but lower contentment. Try lowering taxes for a few seasons, make sure everyone is fed, and fund your expansion through trade instead. Contentment recovers gradually, not instantly.
C-03A trade route closed. Can I reopen it?
Trade routes open and close as conditions change in the simulation. Routes often return later. Meanwhile, look for other partners and keep extra stock of goods you depend on.
C-04Where is my game saved? Can I move it to a new phone?
Your settlement is saved only on your device. We have no server copy. Your platform's device backup (iCloud or Google backup) may carry the app data to a new device if it's turned on. Otherwise, progress can't be transferred.
C-05I reinstalled the game and my settlement is gone.
Uninstalling removes the local save. Unfortunately we can't restore it, because it never left your device. To avoid losing progress, keep device backups switched on.
C-06How do I get a refund for a purchase?
Purchases are handled by the Apple App Store or Google Play, so refunds must be requested through them. If the purchase went through but something isn't working in the game, write to us below.
C-07The game is slow or crashes.
Make sure you're running the latest version and your device has free storage, then restart the app. If it still happens, send us your device model, OS version and what you were doing when it crashed.
Thank you!
Your message has been logged at the harbour. If you need an answer quickly or want to attach screenshots, please also email lucas.mercer67@gmail.com.